Payment, cancellation and refund policy

The founding coach membership is $99 USD per year unless a different price or promotion is shown before checkout. It renews automatically each year until canceled. Eligible paid-in-full Elevated Wellness Me course members may receive their first 365 days at $0 and then renew at $99 USD per year after giving express renewal consent and placing a payment method with Stripe.

Members may cancel future renewal at any time through the Stripe billing portal linked from the coach dashboard. Cancellation stops the next charge; access continues through the current paid or included period unless access must be restricted for fraud, security, unlawful activity or a material violation of the Terms.

A member may request a full refund of the first paid membership charge or an annual renewal within seven calendar days after that charge. Duplicate, incorrect or unauthorized charges should be reported promptly and will be investigated. After the seven-day period, membership charges are non-refundable except where required by law or where Elevated Wellness Me did not provide the purchased access.

To request a refund, email support@elevatedwellness.me from the account email and include the charge date and a short explanation. Do not include card numbers, bank details, passwords or health information. Approved refunds are submitted to the original payment method within ten business days; the customer’s bank may require additional time to post the credit.

Each independent coach sets the price, scheduling terms, cancellation deadline and refund policy for that coach’s reviewed offer. Those terms must be shown before a client authorizes payment and become part of the coach-client purchase agreement. If an offer’s terms conflict with applicable law, the law controls.

When checkout identifies the coach as the seller and routes payment to the coach’s connected Stripe account, that coach is responsible for delivering the service and handling service cancellations, refunds and client questions. Coach Network may help route a support request or investigate misuse, but it does not expand a coach’s credentials or professional scope.

The cancellation and rescheduling terms displayed in the selected coaching offer control. A client should contact the coach as early as possible. A missed appointment, late cancellation or partially delivered program may be non-refundable when the displayed offer policy says so, subject to applicable law.

Any applicable tax is shown before payment. Coaches remain responsible for determining the taxes that apply to their independent services. Promotion and free-year terms are disclosed with the offer and cannot be exchanged for cash or combined unless stated.

Checkout and billing are securely processed by Stripe over HTTPS. Coach Network does not store complete card numbers or bank credentials. Customers should use Stripe’s secure checkout or billing portal and should never send payment credentials by email, chat or a support form.

Stripe may collect contact, transaction, payment-method, device, browser, IP-address and fraud-prevention information. Stripe may act as a processor for a seller and independently for certain security, fraud, Link, identity or legal purposes. Review the Stripe Privacy Policy and Stripe Privacy Center before paying. Choosing Link, Klarna, PayPal or another available method may also create a direct relationship with that provider under its own terms.

A successful payment does not waive the required service agreement, liability acknowledgment, thermography consent, messaging consent or Coach Ledger sharing choice. The client and coach must complete the documents that apply before services or data sharing begin.

Contact the coach first about delivery of an independent coaching service. For Network membership billing, an unreachable coach, a suspected unauthorized charge or unresolved marketplace concern, contact support@elevatedwellness.me. We normally acknowledge support requests immediately and respond personally within two business days.